Support Service Plans Available

Enterprise - High-Availability Support for Mission-Critical Projects
This annual plan delivers prioritized support services, such as faster response times, priority maintenance, and priority escalation handling. You receive 24-hour telephone hotline coverage for six support contacts with access to the Enterprise Technical Team. You also receive account management services, regular review meetings, and new software version releases. Plus you have the added convenience of customizing your plan with a wide range of Personalized Support Options.

Extended - Comprehensive Support for Competitive Advantage
Designed for customers with complex business requirements, this plan provides quality technical assistance with prioritized support services for faster response. The comprehensive support package includes four support contacts with access to 24x7 telephone hotline coverage for critical issues and new software version releases.

Basic - Quality Support for Less Critical Projects
This plan provides quality technical assistance for customers who want the insurance of unlimited calls and new software version releases. This annual plan, available for all your Net56, Inc. products offers 24x7 telephone hotline coverage on critical issues for two support contacts.

Incident - Case-Based Support
Telephone support is provided during normal local business hours. Support can be purchased in convenient, annual 10-case packs that can be used for any of the designated products. Case packs expire one year from date of purchase or when all cases have been used, whichever occurs first. Individual cases are also available for lower volume requirements.