Non-Emergency  (Core Hours)

Telephone General Support
Non-Emergency Support Hours: Monday-Friday 7:30am - 7:30pm CST

1. Call 847-934-8100
2. At the voice prompt press the number "2"
3. First Tier Level Support Services Engineers are available
4. If they are busy assisting another, leave a detailed voice mail message and request a call back
5. You should expect a call back within 30 minutes.

E-Mail General Support
Support Hours: Monday-Friday 7:30am - 7:30pm CST

1. Mail To: helpdesk@net56.com
2. Provide a detailed text message
3. You should expect a response within 30 minutes
   

Emergency (Non-Core Hours)

Telephone & Pager Support
Network Operation Center Support 24x7

1. Call 847-934-8100
2. At the voice prompt press the number "2"
3. Second Tier Level Support is available
4. If you are prompted to leave a voice message - leave a detailed message.
5. After your voice message is recorded a page will be generated to the Second Tier Level Support Services Engineer(s) on duty
6. If the voice mail message has not been responded to in 5-10 minutes, two additional pages will be generated to the Third Tier Level Support Engineer(s)
7. You should expect a call back within 30 minutes.